Shipping & Ordering
What carrier do you ship with?
We ship all U.S. orders via the United States Postal Service (USPS). We also offer expedited shipping via Fedex.
What is the timeline for shipment?
Orders are typically shipped from Kate McLeod within 1-3 business days, but may take up to 5 business days to ship during the warmer months. Once your order has shipped, you will receive an email notification from us that contains tracking informatio
Do you split shipments?
In an effort to be as eco-friendly as possible, we unfortunately cannot support split shipments at this time. Our policy is to ship your entire package when all items are in stock.
Do you ship internationally?
We only ship to the United States and their associated territories at this time. Associated territories include: American Samoa, Micronesia, Guam, Marshall Islands, Northern Marina Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americ
Do you have any discounts available?
Absolutely! You can find a list of our available discounts on our available discounts page. Please be advised that our discounts are only eligible on one-time purchases of any regularly priced item. Subscriptions and gift sets are ineligible for disc
How do I check the status of my order?
To check the status of your order, you can navigate to your customer account through the customer icon in the top right corner of our website. From there, you can login and track your orders. You should also receive an email with tracking information
Where are your products manufactured and shipped from?
All of our products are handcrafted in small batches at our Hudson Valley, NY workshop before making their way to you. Your order will be shipped from our fulfillment center in Ohio.
What is your return and refund policy?
Due to the nature of our products, Kate McLeod does not accept returns or exchanges for any reason. However, your satisfaction is our top priority, and we will do everything we can to ensure your happiness. If you experience any issues with your purc
How can I sign up to receive SMS/text marketing from you?
It’s easy — just head over to our SMS sign-up page and fill out your information. Once you submit the form, you’ll be added to our text-marketing list and start receiving updates and promotions via SMS. You will also receive a discount for 15% off yo