For all inquiries, including customer support, please fill out our form below or e-mail us at support@katemcleod.com.

For press inquiries, please reach out to press@katemcleod.com.

Kate McLeod

Orders are typically shipped from Kate McLeod within 1-3 business days, but may take up to 5 business days to ship during the warmer months.Once your order has shipped, you will receive an email notification from us that contains tracking information. After leaving our facility, transit time depends on the shipment method selected at checkout:Standard Shipping (USPS): ships in 1-3 business days, arrives in 5-7 business days after shipment2nd Day Air (Fedex): ships in 1-3 business days, arrives in 1-2 days after shipmentOvernight (Fedex): ships in 1&#x2013;3 business days, arrives the next day after shipmentPlease note that any delivery delays after shipment from our warehouse are beyond our control. However, we are always happy to work with you if any issues arise.

Orders are typically shipped from Kate McLeod within 1-3 business days, but may take up to 5 business days to ship during the warmer months. Once your order has shipped, you will receive an email notification from us that contains tracking informatio

What is the timeline for shipment?

Shipping & Ordering

What makes your products clean and natural?

How long will my product stay fresh?

Are your products vegan?

Are your products cruelty-free?

Are your products gluten-free?

Who may be sensitive to your products?

Are your fragrances all-natural?

Are your products safe to use during pregnancy?

Who are your products for? Will they help with very dry or cracked skin?

Formula & Ingredients

What is a Body Stone, and how is it different from traditional lotion?

How do I use the Body Stone?

Can you explain the difference between the Body Stones?

What should I do if my Body Stone breaks into pieces?

My favorite scent is gone - where did it go?

How do I store my Body Stone?

What is the difference between a Starter Kit and a Refill?

What is the difference between Dusk Stone and Bug Balm?

What are the benefits of using Dusk Stone/Bug Balm over a traditional bug spray?

What are the benefits of using the Everywhere Stick over other balms?

Body Stone

What is the Face Balm?

How long does the Face Balm last?

How do I use the Face Balm?

What are the benefits of using the Face Balm over a traditional moisturizer?

What product is best to use on my face?

Face Balm

What are the Pebbles?

How do I use them? How do I incorporate the Pebble into my shower routine?

How long does it last?

How does the Pebble are exfoliate skin?

Do I need to use the Body Stone after using the Pebble?

How do I incorporate the Body Mitt with the Pebble?

Bath & Shower

What makes your product more sustainable than others?

What sustainability certifications do your products carry?

How does your company give back?

Do you meet clean beauty standards?

How are waterless formulas more eco-friendly?

How do you choose your suppliers and ingredients?

Sustainability & Certifications

What carrier do you ship with?

Do you split shipments?

Do you ship internationally?

Do you have any discounts available?

How do I check the status of my order?

Where are your products manufactured and shipped from?

What is your return and refund policy?

How can I sign up to receive SMS/text marketing from you?

What are the benefits of the subscription program?

How do I access and manage my account?

What Kate McLeod products are available for subscription?

How do I edit my subscription?

Subscriptions

Is Kate McLeod currently accepting new wholesale partnerships?

Where can I find your products in person?

Wholesale & Stockists

What is the timeline for shipment?Updated 16 days ago